10/9/11

How to fix “Unable to open your default e-mail folders” when you open Outlook


This issue occurs when Outlook is installed in a compatibility mode or if default profile used by Outlook gets corrupted during upgrade\downgrade.

Follow the instructions below to fix this issue:

Solution 1: Check if Outlook is in Compatibility mode:
  • Right click on Outlook.exe icon > Click on Properties > Click on Compatibility tab   
  • If there are any check boxes marked > unmark them

Solution 2: Delete\Rename the *.ost file
(*.ost it’s a local Exchange cached mode file usually with the name outlook.ost)
  • Open Outlook folder by following this location:
    • C:\Users\username\AppData\Local\Microsoft\Outlook (Windows 7)
    • C:\Documents and Settings\username\Local Settings\Application Data\Microsoft\Outlook (Windows Xp)
  • Delete\Rename the users *.ost file
  • Reconfigure user’s email profile.

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